FAQ
How do I place an order for a boat or yacht?
Initial Website Order
- Placing an order through our website serves as an initial expression of interest and is not binding for either party until the first payment is received.
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Initial Order and Deposit:
We accept preliminary orders along with a 10% deposit. This deposit covers the necessary work to finalize your order and reserve the engine. Upon receipt of your order, we will send you a proforma invoice to outline the details and costs associated. -
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Order Confirmation:
Within 14 days of receiving your payment, we will send an order confirmation. You must confirm this order. If we do not receive a cancellation within 7 days from you, the order is automatically accepted. Until this point, we have the possibility to withdraw from the order, and if we do so, we are obligated to return the deposit within 3 business days. - Any changes after this point are generally not possible. If changes are deemed feasible, they will incur an additional charge of 5% of the total order value.
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Second Payment:
After order acceptance, we require a further 40% of the total order value to be paid within 7 days. Failure to make this payment will result in the cancellation of your order, and the initial 10% deposit will be retained to cover the work already done on the order and the engine reservation. -
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Final Payment and Delivery:
The remaining 50% of the order value is due before the boat or yacht is transported. We will confirm readiness for transport along with a photo of the boat/yacht. - During the build process, you can track all updates via WhatsApp, where we send periodic updates on work progress and water tests.
What happens if I don’t confirm the order or fail to meet the payment schedule?
- If you do not confirm the order within 7 days, it will be automatically accepted. This means you must pay the second installment of 40% within 7 days from the date of acceptance, whether the acceptance was personal or automatic. If the payment is not made, you will lose the 10% deposit and the order will be cancelled.
- If you are unable to pay the remaining 50% within 14 days after the payment request, the boat will be offered for sale to other buyers. Upon the sale of the boat, or no later than 360 days from the payment request, you will receive a partial refund of 20% of the total order value, while the remaining 30% will be retained.
- It's crucial to follow the payment schedule to ensure that your order proceeds smoothly and on time.
Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it under the following conditions:
Eligibility
Items must be returned within 30 days of receipt. They must be in their original condition, unused, and in the original packaging.
Process
To initiate a return, please contact our customer service at Contact with your order number and reason for return. We will provide instructions on how to return your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our return policy, please contact us at Contact.
Online Store Disclaimer
All prices and descriptions on this website are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Product Availability
While we strive to provide accurate information, the availability of products on our website may change without notice. We do not guarantee that all products listed will be available at all times.
Accuracy of Information
We attempt to be as accurate as possible when describing our products. However, we do not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free.
Contact Us
If you have any questions about our online store disclaimer, please contact us at Contact.
Cookies
We use cookies to make sure you have the best time browsing our site. Keep on surfing, and we'll take that as a thumbs-up for cookies. Enjoy! 🍪
Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it under the following conditions:
Eligibility
Items must be returned within 30 days of receipt. They must be in their original condition, unused, and in the original packaging.
Process
To initiate a return, please contact our customer service at Contact with your order number and reason for return. We will provide instructions on how to return your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our return policy, please contact us at Contact.
Online Store Disclaimer
All prices and descriptions on this website are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Product Availability
While we strive to provide accurate information, the availability of products on our website may change without notice. We do not guarantee that all products listed will be available at all times.
Accuracy of Information
We attempt to be as accurate as possible when describing our products. However, we do not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free.
Contact Us
If you have any questions about our online store disclaimer, please contact us at Contact.
Cookies
We use cookies to make sure you have the best time browsing our site. Keep on surfing, and we'll take that as a thumbs-up for cookies. Enjoy! 🍪
info@mootoors.com
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