FAQ
Initial Order and Deposit:
We accept preliminary orders along with a 10% deposit. This deposit covers the necessary work to finalize your order and reserve the engine. Upon receipt of your order, we will send you a proforma invoice to outline the details and costs associated.
Order Confirmation:
Within 14 days of receiving your payment, we will send an order confirmation. You must confirm this order. If we do not receive a cancellation within 7 days from you, the order is automatically accepted. Until this point, we have the possibility to withdraw from the order, and if we do so, we are obligated to return the deposit within 3 business days.
Second Payment:
After order acceptance, we require a further 40% of the total order value to be paid within 7 days. Failure to make this payment will result in the cancellation of your order, and the initial 10% deposit will be retained to cover the work already done on the order and the engine reservation.
Final Payment and Delivery:
The remaining 50% of the order value is due before the boat or yacht is transported. We will confirm readiness for transport along with a photo of the boat/yacht.
What happens if I don’t confirm the order or fail to meet the payment schedule?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it under the following conditions:
Eligibility
Items must be returned within 30 days of receipt. They must be in their original condition, unused, and in the original packaging.
Process
To initiate a return, please contact our customer service at Contact with your order number and reason for return. We will provide instructions on how to return your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our return policy, please contact us at Contact.
All prices and descriptions on this website are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Product Availability
While we strive to provide accurate information, the availability of products on our website may change without notice. We do not guarantee that all products listed will be available at all times.
Accuracy of Information
We attempt to be as accurate as possible when describing our products. However, we do not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free.
Contact Us
If you have any questions about our online store disclaimer, please contact us at Contact.
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We use cookies to make sure you have the best time browsing our site. Keep on surfing, and we'll take that as a thumbs-up for cookies. Enjoy! 🍪
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it under the following conditions:
Eligibility
Items must be returned within 30 days of receipt. They must be in their original condition, unused, and in the original packaging.
Process
To initiate a return, please contact our customer service at Contact with your order number and reason for return. We will provide instructions on how to return your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our return policy, please contact us at Contact.
All prices and descriptions on this website are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Product Availability
While we strive to provide accurate information, the availability of products on our website may change without notice. We do not guarantee that all products listed will be available at all times.
Accuracy of Information
We attempt to be as accurate as possible when describing our products. However, we do not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free.
Contact Us
If you have any questions about our online store disclaimer, please contact us at Contact.
Cookies
We use cookies to make sure you have the best time browsing our site. Keep on surfing, and we'll take that as a thumbs-up for cookies. Enjoy! 🍪
info@mootoors.com
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